FAQs

FAQ (Frequently Asked Questions)

Last updated: March 7, 2025

Welcome to the Plaisir de Cali FAQ section 🐾. Here you will find answers to the most frequently asked questions. If you can't find the answer to your question, please contact us at contact@plaisirdog.fr .

1. Orders and Payments

Q1: How to place an order?

A: To place an order, add the products you want to your cart and follow the steps in the checkout process. You can pay by credit card or PayPal.

Q2: What payment methods do you accept?

A: We accept credit cards (Visa, Mastercard) and PayPal.

Q3: Is my order secure?

A: Yes, all transactions are encrypted to ensure the security of your data.

Q4: Can I modify or cancel my order?

A: You can modify or cancel your order as long as it has not been shipped. Contact us promptly at contact@plaisirdog.fr .

2. Delivery

Q1: What are the delivery times?

A: Delivery times vary depending on the delivery method chosen:

  • Standard: 7 to 14 working days.

  • Express: 5 to 10 working days.

Q2: Do you ship internationally?

A: Yes, we deliver to the European Union and some other countries. Contact us to check availability and delivery costs.

Q3: How do I track my order?

A: You will receive a tracking number via email once your order has shipped. Use this number to track your package on the carrier's website.

Q4: What should I do if my package is damaged or lost?

A: Contact us immediately at contact@plaisirdog.fr . We will open an investigation with the carrier to resolve the issue.

3. Returns and Refunds

Q1: Can I return a product?

A: Yes, you have 14 days to return an unused product in its original packaging. See our Return Policy for more details.

Q2: How long does the refund take?

A: Once the product is received and checked, we will process the refund within 14 days .

Q3: Who pays the return shipping costs?

A: Return shipping costs are your responsibility, except in the case of defective products or an error on our part.

4. Products

Q1: What should I do if a product is out of stock?

A: If a product is out of stock, we will notify you and offer you a refund or replacement product.

Q2: Are the products guaranteed?

A: Yes, all our products benefit from the 2-year legal guarantee of conformity and the guarantee against hidden defects.

Q3: Can I customize a product?

A: Some products can be personalized. Contact us at contact@plaisirdog.fr for more information.

5. Customer Account

Q1: How do I create an account?

A: Click "Create an account" in the menu and follow the instructions. This will allow you to track your orders and manage your personal information.

Q2: I forgot my password. What should I do?

A: Click "Forgot Password" on the login page and follow the instructions to reset your password.

Q3: Can I change my personal information?

A: Yes, you can change your information at any time by logging into your account.

6. Other Questions

Q1: How to contact customer service?

A: You can contact us by email at contact@plaisirdog.fr .

Q2: Do you offer any discounts or promo codes?

A: Yes, we regularly offer discounts and promo codes. Subscribe to our newsletter to never miss a thing!

Q3: Where can I find your Terms and Conditions and Privacy Policy?

A: You can consult our General Conditions of Sale and our Confidentiality Policy at the bottom of the page.